Terms of service

Welcome to Salty Crystal! By placing an order through our website, you agree to the terms and conditions outlined below. Please read them carefully before completing your purchase.


1. Product Information

  • All crystals and minerals are natural products, and therefore no two are exactly alike.

  • Variations in color, size, shape, and texture are normal and expected.

  • Product descriptions and photos are as accurate as possible, but slight differences may occur.


2. Payment

  • We accept secure payments via EFT, Visa/Mastercard.

  • All prices are listed in [your currency, e.g., NAD / ZAR / USD] and include VAT where applicable.

  • Orders will only be processed after full payment has been received and confirmed.


3. Shipping & Delivery

  • We ship locally and internationally, where applicable.

  • Orders are dispatched within [2–5 business days] after payment confirmation.

  • Delivery times depend on location and courier service and may range from [3–15 business days].

  • Shipping fees are calculated at checkout and are the buyer’s responsibility.

Note: We are not responsible for delays caused by couriers, customs, or weather conditions.


4. No Returns or Exchanges

  • Due to the fragile and energetic nature of our items, all sales are final.

  • We do not accept returns, refunds, or exchanges once an order has been shipped.

  • Please ensure you review your order carefully before completing your purchase.


5. Damaged or Incorrect Items

If you receive a damaged item or the wrong product, please notify us within 48 hours of delivery. Email [info@saltycrystal.com] with:

  • Your order number

  • Clear photos of the product and packaging

We will assess the issue and may offer a replacement or store credit at our discretion. No claims will be accepted after 48 hours.


6. Disclaimer

  • All metaphysical and healing properties listed are for informational purposes only.

  • Crystals are not a substitute for professional medical advice or treatment.

  • We do not guarantee outcomes from the use of any crystal or product.


7. Contact Us

If you have questions about your order or our policies, please reach out via: