Terms of service

Welcome to Salty Crystal! By placing an order through our website, you agree to the terms and conditions outlined below. Please read them carefully before completing your purchase.


1. Product Information

  • All crystals and minerals are natural products, and therefore no two are exactly alike.

  • Variations in color, size, shape, and texture are normal and expected.

  • Product descriptions and photos are as accurate as possible, but slight differences may occur.


2. Payment

  • We accept the payment methods shown at checkout.

  • All prices are in US dollars (USD).

  • Orders will only be processed after full payment has been received and confirmed.


3. Shipping & Delivery

  • We ship locally and internationally, where applicable.

  • Orders are dispatched after payment has been confirmed.

  • Delivery times depend on the destination, the courier and customs clearance.

  • Shipping fees are calculated at checkout in US dollars (USD) and are the buyer’s responsibility.

Note: We are not responsible for delays caused by couriers, customs, or weather conditions.


4. No Returns or Exchanges

  • Because every specimen is fragile and one of a kind, all sales are final.

  • We do not accept returns, refunds, or exchanges once an order has been shipped.

  • Please review the photos, measurements and weight before completing your purchase. Returns, refunds and exchanges are not accepted for change of mind, price or size.


5. Damaged or Incorrect Items

If you receive a damaged item or the wrong product, please notify us within 48 hours of delivery. Email info@saltycrystal.com with:

  • Your order number

  • Clear photos of the product and packaging

Keep the specimen, box and packing material until the claim is resolved. This exception covers damage in transit only. Damage caused after delivery, including dropping, handling, cleaning, display or storage of the specimen, is the buyer's responsibility: if a piece breaks after you receive it, the sale stays final and there is no refund, replacement or credit. Natural features of a specimen are not defects.

Where the photos and packaging confirm a valid transit-damage or wrong-item claim, we will offer a full refund, including original shipping, or a replacement where a comparable piece exists. No claims will be accepted after 48 hours, or without photos of the piece and its packaging.


6. Disclaimer

  • Any traditional or cultural meanings mentioned for a mineral are shared for interest only and are not claims of any effect.

  • Our minerals are sold as natural collector specimens. They are not a substitute for professional medical advice or treatment.

  • We do not guarantee outcomes from the use of any crystal or product.


7. Contact Us

If you have questions about your order or our policies, please reach out via:


8. Import Charges and Consumer Rights

Import duties, taxes and brokerage fees are set by the destination country, are paid by the buyer and are not refundable. Where your local consumer law gives you additional rights, those rights still apply.