Refund policy

Each specimen is fragile and one of a kind, and is carefully packed for its journey from Namibia, so all sales are final. We do not accept returns, refunds or exchanges for change of mind, price, size, or damage that happens after delivery.
Before you buy, please study the photos, measurements and weight, and contact us at info@saltycrystal.com if you would like extra photos or a video. Natural features of a specimen, such as inclusions, healed fractures or matrix contacts, are part of the piece and are not defects.

Email info@saltycrystal.com within 48 hours of delivery with your order number and clear photos of the specimen, the outer box, the packing material and the shipping label. Keep everything, including the packaging, until we have resolved the claim.
This exception is only for damage in transit, confirmed by that evidence. Damage caused after delivery, including a dropped specimen, handling, cleaning, display or storage, is the buyer's responsibility. If a piece breaks after you receive it, the sale stays final and there is no refund, replacement or credit. Claims made after 48 hours, and claims without photos of the piece and its packaging, are not accepted.
Where a valid claim shows the piece arrived damaged or was not the piece described, we will offer a full refund, including original shipping, or a replacement where a comparable piece exists. We may ask you to cooperate with a courier damage claim.
Import duties, taxes and brokerage fees are set by the destination country, are paid by the buyer and are not refundable. Where your local consumer law gives you additional rights, those rights still apply.

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